Terms and Conditions

1. INTRODUCTION

We are TransHeroes | Smart Logistics Provider. You may also know us from the trade names: BTA International, TTS Transport, Van der Wal Enschede, Forwarding Plus, TTS TransUrgent, TTS TransAir, TTS TransOcean and TTS Customs. TransHeroes provides smart logistics solutions to its customers. We like to make clear agreements, which is why our terms and conditions are written in understandable terms and a normal font. Clear wording, no hassle or bullshit, that’s what we like.

2. APPLICABLE TERMS AND CONDITIONS, FREIGHT FORWARDING

2.1. All our quotations, assignments and services are subject to the most recent version of the Dutch Forwarding Conditions of the FENEX (or simply the FENEX Conditions), as filed with the registry of the courts of Amsterdam, Arnhem, Breda and Rotterdam. You will find a direct link here. FENEX is the industry organisation for Freight Forwarders in the Netherlands.

2.2. Freight Forwarding? The term freight forwarding might need some further clarification. We do not execute the transport ourselves, but we conclude transport contracts with preferred carriers or hauliers, whether or not in consultation with you. We do not own any trucks, ships, airplanes or trains. The Dutch Civil Code speaks about a Freight Forwarder: therefore our services are limited to intermediation between customer and carrier. We exclusively organize the transport of goods on behalf of you, our customer. Other terms are: forwarder, freight agent or forwarding agent.

2.3. To prevent a possible discussion; purely and only these TransHeroes conditions and the FENEX Conditions are applicable. We explicitly reject any other purchasing terms and conditions. We work exclusively and only according to Dutch law, which therefore applies!

2.4. Do we have a big problem together and can't work it out? Then we will submit the dispute only to the Dutch court in the district of TransHeroes or another competent Dutch court. The arbitration clause in the FENEX conditions does not apply.

3. TRANSPORT AGREEMENTS, DAMAGE AND LIABILITY

3.1. The transport agreements that we conclude on behalf of our clients are subject to treaties/conventions, laws and regulations. The carriers that we hire for our services apply their own general terms and conditions as well. You might easily get lost in laws and regulations. Additionally, the liability of the carriers is determined based on applicable rules. Such liability is often limited. The limit usually depends on the weight of the goods. An overview of the applicable limits and other conditions (such as waiting fees or the consequences of cancelling freight) can be found by under "COMMON CONDITIONS AND LIMITS".

3.2. Quality and reliability are essential with regard to the selection of our carriers. However, it occasionally goes wrong and damage occurs during transport. As a freight forwarder, we are not liable for damage during transport. Off course we will assist you to recover your loss from the liable party. Usually this is the carrier who has performed the transport.

3.3. Due to the limits explained in article 3.1, the carrier may not be liable for the full amount of the loss or damage. This may therefore mean that you will not be compensated for the full amount of damage! Obviously we can offer you an additional insurance that covers the full loss. In some cases it is also possible to agree a different limit or a special interest with the carrier for an additional fee. We will be happy to discuss the possibilities with you.

4. PAYMENT AND POD’s

4.1. All quotations we make are exclusive of VAT, exclusive of any import duties and exclusive of any VAT that must be paid when importing goods. Unless we expressly state otherwise. We will send signed waybills, CMRs or other Proof Of Deliveries on request.

4.2. We check the credit rating of our customers before accepting the order. Is the credit rating sufficient? Then you get 21 days payment term after invoice date. Is the credit rating insufficient in our opinion? Then you pay in advance. VAT and/or import duties must always be paid promptly, unless we agree otherwise.